These terms and conditions govern the purchase agreement between the purchaser of the online shop shop.arangara.com (hereinafter referred to as the 'Purchaser' for clarity) and Arangara Mediterranean Cosmetics s.r.l. with registered and operative offices in Via Oliveto 4, 89034, Bovalino (RC) P. I.V.A. 02731650806 (hereinafter referred to as 'Seller') The site, in case a commercial transaction is set up, is used exclusively by the Seller who is the sole holder of the rights on domains, logos, trademarks, copyrights applied to the site and products.
1. Content of the general conditions of sale
The following general conditions of sale govern all purchase and sale contracts concluded between the Purchaser and the Seller through the website shop.arangara.com. Each contract is subject to the general conditions of sale published on the site at the time the contract is concluded (see Article 3). When we talk about 'Purchaser' we refer to any physical and / or legal person acting on shop.arangara.com with purposes not related to their commercial, entrepreneurial or professional activity, possibly carried out. If you are not a 'Purchaser', we invite you to refrain from concluding commercial transactions on shop.arangara.com. Any modification proposed by the Purchaser is not suitable to change the general conditions of sale, unless expressly accepted in writing by the Seller.
2. Parts of the contract and geographical area
The shop.arangara.com online store is intended for the exclusive use of consumers, ie it is reserved for retail sale unless specifically approved by Arangara Mediterranean Cosmetics s.r.l. Complaints regarding the site and delivery to the domicile of the final Buyer must be addressed to the Seller. The products offered for sale through shop.arangara.com will be delivered to the Purchasers who will indicate as an address for delivery an address located exclusively in Italian territory.
3. Refinement of the contract
All information on products on shop.arangara.com, such as specifications, images, dimensions or compatibility details are not binding and are subject to change at any time, unless they are explicitly identified as binding. In the event that the Purchaser in the purchase is misled by the aforementioned indications, he may exercise the withdrawal referred to in the paragraph Return and Return Policy. The offers on shop.arangara.com are not binding on the Seller and do not constitute an offer to the public, but simply 'invitatio ad offerendum'. The Purchasing Order of the Purchaser has the value of binding contract proposal. The Purchase Order is accepted by the Seller with an Order Receipt sent by e-mail, which shows an extract of the conditions of sale, the description of the characteristics of the product ordered, the essential elements of the contract (price, modality of payment), the systems prepared by the Seller for the storage of the order and custody of the data, the procedures for correcting the message containing the order. The contract is perfected and becomes effective when the Purchaser receives the order receipt. The Order and the receipt of the Order are considered received when the parties to whom they are addressed have the possibility of accessing the telematic messages. In the event that the Purchaser does not receive the Order Receipt from the Seller within 24 hours from the Order's forwarding or other communication, the Purchaser is obliged to promptly contact the seller through the address: email@example.com
4. Purchase of products
The Products displayed on the Catalog can be purchased by the prior selection of the same by the Purchaser and the subsequent insertion of the same in the appropriate cart. Once the selection of the Products has been completed and if you wish to proceed with the purchase of those inserted in the cart, the Purchaser will be called upon to issue on the Site the data requested in order to allow the completion of the Contract. In particular, the Purchaser will be required to release his personal data, his e-mail address, his address and the address where he will deliver the Products (if different from the first one), his address in a specific section of the Website. billing and a telephone number where you can contact him in order to inform him of the date of delivery of the Products. If the Purchaser opts for the credit card payment method, he will have to communicate his credit card details through a secure connection to which both Arangara Mediterranean Cosmetics and the Seller can not access. For accounting and administrative needs, the Seller reserves the right to verify the generalities issued by the Purchaser. In the case of payment by credit card, the amount of the purchase will be charged to the Purchaser after the conclusion of the order on the site. In the case of an order for limited series products, the Seller may reserve the right to allow each Purchaser to purchase only a certain quantity that is lower than the total number of Products offered for sale.
5. Delivery of the goods
The availability of the product is indicated in the online catalog of shop.arangara.com. The delivery times indicated are not binding, unless otherwise indicated in a separate agreement. However, the Seller does everything in his power to respect these times. The Seller can not guarantee that the availabilities are correct in any case. In this case, the Purchaser is informed immediately that the goods will not be delivered and any payment already made by the Purchaser is refunded without further delay. Upon receipt of the goods, the Purchaser must immediately check that the delivery is complete and correct and inform the Seller of any problem without delay by writing to the Customer Care e-mail address: firstname.lastname@example.org.
6. Prices and shipping costs
The price of the Products is that resulting from the Price List published on the website on the day the order is placed and before the Order is issued. The indicated prices refer to the price of the product. Depending on the country of delivery, the costs related to the shipment will be displayed at the time of ordering and before the conclusion of the same. Any other costs, charges, taxes and / or indirect taxes that a country would have to apply for any reason to the products being sold will be borne by the purchaser. By accepting these terms and conditions, the purchaser declares that the lack of knowledge of these costs, charges, taxes and / or indirect taxes can not constitute a right of withdrawal and can not in any way be debited to the seller. It is the Buyer's responsibility to pay taxes, taxes and other appropriate charges in his country of residence. The Purchaser indemnifies the Seller from the payment of such taxes, duties and charges.
Orders placed on shop.arangara.com can be paid by bank transfer or prepaid cards (Poste Pay, Pay Pal Recharge). The Seller may allow different payment methods in the payments section on shop.arangara.com.
8.1 Legal guarantee of the Seller
The Seller issues a legal guarantee on the product for the purposes of Directive 44/99/CE in the event that it does not conform to the qualities envisaged in the contract of sale. The warranty allows the Purchaser, in case of conformity defects of the product, to obtain, by contacting the Vendor directly, within a reasonable time taking into consideration the nature of the good, repair (if and as far as possible), the replacement of the product, the price reduction or termination of the contract. In any case, the use of the good that does not conform to the one established by the Seller / Producer is not covered by warranty. Any complaint must be presented giving mention of proof of purchase (tax document issued by the seller / payment).
8.2 Place of submission of complaints
The claim must be presented by the Purchaser promptly and never more than 60 days from the date on which he ascertained the lack of conformity. The Purchaser and the Seller agree and expressly accept that the date on which the Purchaser can ascertain the lack of conformity coincides with the date of delivery of the product. Therefore, by accepting these terms and conditions, the Purchaser declares that any claim submitted after 60 days from the date of delivery can not be relied on against the Seller who in any case will reserve in any case and at its sole discretion whether to accept it or not. During this time the product can not be used. The complaint is sent by e-mail (email@example.com) to the Seller who will immediately communicate to the Purchaser the point of assistance and the methods by which to deliver the product. The after-sales service can be managed directly by ARANGARA MEDITERRANEAN COSMETICS through its own structures, without however eliminating the responsibilities of the Seller.
9. Product liability
The provisions of Directive 85/374/CEE concerning the damage caused by the product shall apply. The Seller, as distributor, frees himself from any responsibility, without exception and / or except, indicating the name of the manufacturer.
All contents on the site shop.arangara.com are protected by copyright. All rights are ARANGARA MEDITERRANEAN COSMETICS. This Internet site may not be reproduced in whole or in part, transferred by electronic or conventional means, modified, linked and used for public or commercial purposes without the prior written consent of ARANGARA MEDITERRANEAN COSMETICS.
11. Applicable legislation and place of jurisdiction
The applicable legislation is the Italian one, but the Purchaser can not be denied unavailable rights deriving from the legislation of his country. Any dispute, deriving from or in any case connected with these "General Terms and Conditions of Sale", will be referred to the jurisdiction of the Court as defined by the rules contained in the Consumer Code (Legislative Decree 6 September 2005, No. 206). If relations between Professionals exist between the Parties, the Parties, with the acceptance of these Conditions of Sale, agree and agree to elect, as the exclusive competent Court, the forum of Locri (RC).
12. Concluding provisions
If any of these terms and conditions prove invalid or become invalid at a later date, this does not affect the validity of the remainder of this contract. In this case, the invalid term is replaced by a term that represents as closely as possible its intent and economic purpose or with the appropriate legal provisions. Therefore the Parties agree and accept that the invalidity of a term and / or condition is not a substantial legal element for the purpose of the annulment or nullity of the agreement since they declare that the good faith in the performance of the contract and the fact that the Parties could not know this invalidity when the agreement was concluded. The Seller reserves the right to amend these general terms and conditions at any time. The amended general terms and conditions are made accessible on the website shop.arangara.com.
14. Right of Return and Withdrawal
A) Purchase of products For any reason we are not satisfied with the purchase made, the Purchaser will have the right to withdraw from the Contract, without any penalty in terms of cost incurred for the product, therefore with the exception of shipping and transaction costs incurred by Seller that will be retained by the Seller himself and will remain the sole responsibility of the Buyer. The Purchaser must specify the reasons for withdrawal in the Return Form within the peremptory time limit of 15 working days from the date of delivery of the order. The Purchaser may exercise the right of withdrawal, within the aforementioned deadlines, through the procedure specified below, and only after having filled in the Return Form, in order to obtain the corresponding Return Code (RMA). The return of the products must be made, at the sole expense of the Buyer, to the following address: Arangara Mediterranean Cosmetics Via Oliveto, 4 89034 Bovalino (RC) - Italy The Products must be returned in the same conditions of receipt, ie in perfect condition conservation, complete with all their elements, unused, provided with the original packaging and any accompanying manuals. It is understood that the risks of transport for the return of the Products will be fully borne by the Purchaser. The Seller will take delivery of the Products returned, reserving the right to confirm that they have been returned as delivered to the Purchaser. To this end it will be appropriate to cover the original packaging of the Products with other protective packaging that preserves the integrity and also protects it from writing or labels. The Seller will reimburse the Buyer for the full amount paid for the purchase of the Products free of charge, with the exclusion of transport contributions and contributions for any duties, within the time prescribed by law, and provided that the Products they have been returned in compliance with the above provisions. The aforementioned reimbursement, after quantification of the amount, will be made by bank transfer to the Purchaser. It will be the Buyer's responsibility to inform the Seller, by completing the appropriate form, the bank details to make the transfer in his favor and to ensure that the Seller is put in a position to repay the amount due.
B) Defective Products The Purchaser shall have the right to return the Product which he may have received defective within 10 days from the acknowledgment of the defect. By accepting these conditions, the Purchaser declares and accepts that the 10 days for the defect to be verified will start from the delivery date as it is his responsibility to check the delivered product as soon as possible. The Seller will take delivery of the defective Products reserving the right to carry out the quality controls to verify the actual non-conformity. In case of ascertained non-compliance, the Seller will reimburse the Purchaser for the shipping costs incurred for returning the defective Product, to replace the Product with an equivalent one or to refund the purchase price including shipping costs. The aforementioned reimbursement, after quantification of the amount, will be made by bank transfer to the Purchaser. It will be the Buyer's responsibility to inform the Seller, by completing the appropriate form, the bank details to make the transfer in his favor and to ensure that the Seller is put in a position to repay the amount due.
15. Cause of force majeure
The seller is exempt from all responsibility for the total or partial non-fulfillment of any obligation stated in these General Conditions of Sale if such non-fulfillment is caused by unpredictable events and / or natural events beyond the control and responsibility of the Seller including, for title of an example but not exhaustive, natural events (disasters), acts of terrorism, wars, popular uprisings, malfunctioning of connectivity, lack of electricity, general strike by public and / or private workers, strike and / or restrictions on road conditions of couriers and air connections.