Which policy does Arangara apply for a refund? Our policy regarding withdrawal from the order placed on our online boutique is simple: every purchase on shop.arangara.com is covered by our 100% satisfaction guarantee or 100% refunded. If the product is not to your liking you can return it within 30 days from the date of purchase
Every purchase on shop.arangara.com is covered by our guarantee. If the product is not to your liking you can return it within 30 days from the date of purchase, obtaining a full refund and without giving any explanation. We proceed to the full refund of the amount paid, just follow the instructions to take advantage of our service "EASY RETURN"
We are sure of our product. To the point of guaranteeing the total refund if the product does not meet your expectations.
EASY RETURN
- the order has not yet been sent: hyou have the possibility to withdraw from the contract by simply writing an email to the customer service (customercare@arangara.com) enclosing the signed withdrawal form. In this case, the expiry of the right of withdrawal is calculated taking the first day of receipt of this text in writing. (Attention! The package must not be in preparation or shipping!)
- the order is in the prepared or shipped state: as required by law it is possible to return the goods received without giving any reason within 14 days, using the right of withdrawal and returning it to our warehouse. In addition to this period, we give you the option to add 16 days to the time limit for return. You have 30 days to send the goods back! The expiry date is calculated, in this case, starting from the day of receipt of the goods.
How should I prepare the products for the return?
How should I request and obtain a refund?
Although offered as a company beyond the rights that the consumer has by law, Arangara reserves the right not to proceed with reimbursement in case of fraudulent intentions. A successful return is meant when all returned products arrive at their destination accompanied by the correctly completed withdrawal form. The refund will be made within 30 days from the date of receipt of the goods. We will reimburse the expense using the same payment method used in the original purchase transaction, unless a different method is expressly agreed upon. Additional costs will not be applied to the customer. Our company has the right to refuse the refund until it has received the goods.
Download the withdrawal form italian language.
Is the warranty valid on all Arangara products?
Arangara offers the "100% Satisfaction or 100% refunded" guarantee because we believe in the quality of our products. Only for some special products the guarantee of the right to be reimbursed is that provided for by law. In the following table you will find a list of products and motivations:
| Product | Warranty | Reason |
|---|---|---|
| Nerolissia - Gommage Body | Standards of law | Nerolissia is a natural product, very delicate and for true connoisseurs. Produced in limited series, it requires a deep knowledge of how to use it |
| Solar | Standards of law | The methods of use and the purpose of the product make it immediately testable proving the results in terms of protection and quality of the tanning |